9bet live Privacy Policy
This policy provides a detailed and transparent explanation of how your personal information is collected, why it is stored, and how it is kept secure.
This privacy policy applies to all services, websites and mobile applications of the 9bet live platform. By using our platform, you are considered to have accepted the terms of this policy. Where applicable, our Terms and Conditions and this policy should be read together.
Scope of Data Collection
Personal information is collected on the 9bet live platform for the purposes of account registration, managing transactions, and providing customer support. Only the minimum information required for these purposes is collected.
a. Identity Information
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (at the time of account verification)
- Username and password chosen by the user
b. Financial Information
- Account numbers used for bKash, Nagad, Rocket, Upay or bank transfers
- Deposit and withdrawal history
- Transaction date, amount and status
c. Usage Information
- Details of gaming and betting activity
- Login date, time and device information
- IP address and geographic location (at country level)
- Browser type and operating system
How Data Is Collected
9bet live collects user information through various methods. Each method is described in detail below:
Information Provided Directly
When you create an account, fill in a registration form, make a deposit or withdrawal, or contact the support centre, you provide information directly. This information is given voluntarily by you.
Automatically Collected Information
Our system automatically records certain technical information — such as your device's IP address, browser type, session length, and which pages you visited. This information is used to ensure platform security and improve service quality.
Through Third Parties
Information may be exchanged with approved third-party service providers for identity verification and payment processing. In such cases, the privacy policy of the relevant organisation also applies.
Purpose of Data Use
9bet live uses collected information only for specific and legitimate purposes. Information is not sold or transferred to any third party beyond the purposes listed below.
- Account Management: For registration, login, identity verification and overall account administration.
- Transaction Processing: For deposits, withdrawals and bonus distribution.
- Customer Support: Your information may be needed to provide assistance via live chat and email.
- Security and Fraud Prevention: To detect unauthorised access, money laundering and other criminal activity.
- Regulatory Compliance: To comply with all applicable rules and regulations, including responsible gaming policies.
- Service Improvement: To analyse user experience and improve the quality of the platform.
- Promotional Communications: To inform you of offers and updates with your consent — this consent may be withdrawn at any time.
In accordance with our Responsible Gaming Guidelines, a user's gaming behaviour may be monitored and protective measures may be taken if necessary.
Sharing Data with Third Parties
9bet live does not sell your personal information to any third party for commercial purposes. However, information may be shared with the parties listed below in specific circumstances:
Payment Processors
Necessary information may be exchanged with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, Upay and bank transfer services.
Identity Verification Services
Information may be shared with approved identity verification organisations for account verification and fraud prevention.
Legal Obligations
We may be legally required to disclose information pursuant to a court order, a lawful request from an investigative authority, or applicable law. In such circumstances, only the minimum necessary information will be disclosed.
Technology Service Providers
Minimum information may be shared with game software providers, server hosting providers and analytics service providers for operational purposes. These organisations operate under strict confidentiality agreements.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 9bet live website and mobile application.
Types and Uses of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: To remember your preferred language, theme or other settings.
- Analytics Cookies: To analyse user behaviour and assess platform performance.
- Advertising Cookies: To display relevant offers based on your interests.
Cookie Controls
You can set your own preferences regarding accepting or rejecting cookies in your browser settings. However, disabling essential cookies may prevent some platform features from working correctly.
Continuing to access our platform means you are considered to have agreed to this cookie policy.
Data Storage and Security
9bet live follows industry-standard technical and organisational security measures to keep your information secure.
Technical Protection
- All data transfers are secured through SSL (Secure Sockets Layer) encryption.
- Sensitive information stored in databases is kept in an encrypted state.
- Firewalls and intrusion detection systems are active 24 hours a day.
- Regular security audits and vulnerability assessments are conducted.
Organisational Protection
- Only authorised staff can access the information they need.
- All staff receive training on data protection.
- Confidentiality agreements are in place with third parties that process data.
Data Retention Period
Information is retained for as long as your account is active. After an account is closed, information may be retained for a set period for legal requirements or dispute resolution.
Your Rights
As a user of the 9bet live platform, the following rights apply to your own information:
Right to Access
If you want to know what information we hold about you, contact the support centre. A response will be provided within a set timeframe.
Right to Rectification
If there is any incorrect information in your account, you may request that it be corrected. Necessary corrections will be made subject to identity verification.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, this request may not be possible to fulfil in cases of legal obligations or ongoing transactions.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. You can take action on this by contacting the support centre.
Right to Data Portability
You may request to receive information relating to you in a structured, machine-readable format.
Protection of Minors
All services on the 9bet live platform are for persons aged 21 and above only. Registration or use of the platform by anyone under 21 is strictly prohibited.
Age is confirmed at the time of account verification. If there is any suspicion that an account holder is actually under 21, the account will be suspended or closed following investigation and the relevant information will be securely deleted.
If parents believe their minor child is using the platform, they should notify the support centre immediately. We will take prompt action.
Policy Changes
9bet live reserves the right to amend or update this privacy policy at any time. If any significant changes are made, users will be notified by email or through a platform notification.
Continuing to use the platform after any changes means you are considered to have agreed to the updated policy. It is therefore recommended that you review this page regularly. The "Last Updated" date shown at the top of the page indicates the date of the most recent revision.
Alongside this policy, more information about the platform's aims and values can be found on our 9bet live About Us page.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights regarding your information, contact us through the channels below.